CAD-Ray's online resources and customer support has made my Medit scanner implementation possible without the need for any hands on training. They are full of resources and have expert knowledge. - 7/01/2021
Matt v
Matt Newman was excellent solving a cable problem.! Quick response and good follow up! - 9/11/2024
John Pobanz
We had an outstanding experience purchasing two Medit scanners. The delivery was timely . The onboarding clean. Laura was dazzling with her acumen and quick solutions . We highly recommend the investment in Cad Ray .Pobanz Orthodontics , Ogden Utah :...read moreWe had an outstanding experience purchasing two Medit scanners. The delivery was timely . The onboarding clean. Laura was dazzling with her acumen and quick solutions . We highly recommend the investment in Cad Ray .Pobanz Orthodontics , Ogden Utah :)read less - 12/10/2021
Chad Gardner, DDS
Can not find a single negative thing to say about my transactions with CAD-Ray. Great people, absolutely unbelievable customer service, and the best products.They stand behind the products they sell as strongly as the manufacturers do. - 4/27/2022
Nate Cherof
Excellent customer service and communication. Could not recommend them more - 2/14/2023
Mark Gaches
Excellent company to work with. Best customer service and technology available. Can't recommend enough! - 5/05/2021
Kip Covington
Customer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several fri...read moreCustomer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several friends, I purchased a second scanner through cad-ray and had them transfer over our support for the first. I wish I would have done this years ago. Destaney, has been incredible helping us troubleshoot a hardware issue that came up. It was on 3-shapes side but not only did she run it up the ladder there and get us back up and running quickly, but she promptly answered all questions and continuously checked in to make sure things were moving along. I won't purchase from anyone else going forward.read less - 8/14/2024
Trident Dental
Great help when you need it. Frank, Armen and team will take care of you. - 12/10/2021
North Bakersfield Dental
Excellent customer service and product!! - 3/16/2022
Erica Zolnierczyk
Purchased the Medit right before the COVID shut down, which gave us time to train on it by watching all the awesome videos CAD-Ray provides. If I couldn’t figure something out, our questions were answered quickly. Now we’re back and using it like cra...read morePurchased the Medit right before the COVID shut down, which gave us time to train on it by watching all the awesome videos CAD-Ray provides. If I couldn’t figure something out, our questions were answered quickly. Now we’re back and using it like crazy. It’s quick, my assistant picked it up quickly and my cases have been coming back perfect. Super happy with the Medit!read less - 6/16/2020
Maggie Sh
I’ve been using Medit 500 since spring of 2021 and really like it. The support system has been very good so far. I just called yesterday and spoke with Frank Deluca, he was very informative and helpful. - 12/07/2021
Bob D
Just got my Medit i700 from CAD-Ray and experienced what everyone raves about, the level of customer service by CAD-Ray. As you know you can buy this scanner from a lot of places but they won't offer you help and support. They called my cell and conn...read moreJust got my Medit i700 from CAD-Ray and experienced what everyone raves about, the level of customer service by CAD-Ray. As you know you can buy this scanner from a lot of places but they won't offer you help and support. They called my cell and connected to my laptop and configured everything at 7 PM.. Great great experience.read less - 12/08/2021
Yu Gan
Great company. Pioneer in digital dentistry. Armen knows his stuff. Hands down the go to scanner reseller in the US. Support and training courses are incredible. - 10/02/2022
Cole Smith
These guys are great. My favorite part about them is they set you up for success with your products. A lot of dental companies will be happy to sell you big ticket tech item but don't have much to set you up for success. I bought the Medit i500 and t...read moreThese guys are great. My favorite part about them is they set you up for success with your products. A lot of dental companies will be happy to sell you big ticket tech item but don't have much to set you up for success. I bought the Medit i500 and they have tons of videos on how to get it working and working well for you in your office. If you need a much of hand holding they have that our if you are like me and like the do it yourself videos they have that. I am sure you can buy these products all over but it is there service that sets them apart. If to are looking to buy some dental tech use these guys!read less - 6/05/2020
Jeff Johnston
Very Helpful, good company to work with. Always been there for me - 3/10/2017
Ma. Teresa Santana
Best support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to...read moreBest support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to help them. Told her next time buy from Cad Rayread less - 5/10/2024
David Blanco
Cad-Ray is great! Great customer service and they are consistent with their followthrough . Always helpful when you need questions answered and helping to lower the learning curve with newly purchased equipment. I’m very satisfied with my medit i-...read moreCad-Ray is great! Great customer service and they are consistent with their followthrough . Always helpful when you need questions answered and helping to lower the learning curve with newly purchased equipment. I’m very satisfied with my medit i-500 intraoral scanner. Armen and Frank are solid!read less - 6/16/2020
Logan Riggs
I always rely on Frank to help with any questions or concerns regarding our printer. The best in tampa. - 1/25/2023
Rafael Dimayuga
Have been chatting with the CADRAY group for at least a year now even though I did not buy anything from them. They are very receptive, prompt and helpful. Finally bit the bullet and received my Medit yesterday! Now my Bluecam has a new buddy!! - 7/17/2020
robert delaney
This summer I decided that it was time to purchase a scanner and train with my team. We could not be more excited as our experience with Laura at Cad-Ray has been just amazing. From the initial sales discussions to the support and training after the ...read moreThis summer I decided that it was time to purchase a scanner and train with my team. We could not be more excited as our experience with Laura at Cad-Ray has been just amazing. From the initial sales discussions to the support and training after the purchase I am very thankful to have purchased my Medit scanner from Cad-Ray. Every text and phone call has been given prompt attention and the after the sale support is first rate. It is a pleasure to leave a 5 star review for both the technology and for Laura!read less - 12/16/2021
Jeff Keh
I love my medit i-500. Cad-Ray has wonderful customer support, I can not imagine getting a scanner from anyone else. Armen and Frank are great! Thanks again. Will recommend cad-ray to all my friends. - 6/16/2020
Lauri Ann
I am about the worst person when it comes to technology. I decided to get a scanner and chose the Medit due to all the positive comments users had. I haven't used it much-the pandemic started right as I received it, however, the customer service has ...read moreI am about the worst person when it comes to technology. I decided to get a scanner and chose the Medit due to all the positive comments users had. I haven't used it much-the pandemic started right as I received it, however, the customer service has truly been amazing! I had an online training and a rep checked in with me several times to see if I needed help. I am going to do another online training soon as a refresher. I wouldn't hesitate to recommend this company and scanner to anyone!read less - 6/16/2020
carlos Santos
I would like to let you know that Kaila Larson is excellent communicator, personable, professional and knowledgeableI have had the opportunity to talk to her 3 times and it has always been awesome.Regards,Dr Carlos santos - 4/08/2022
John Allen
fantastic support, I always ask random, specific to me, could be found on a training video, questions and they always quickly tell me how to fix my problem. - 6/16/2020
Jonathan Acker
Awesome people who care about their clients. - 7/09/2021
Ed Borio
I was dragging my feet before purchasing my first scanner because I was apprehensive of the effort required to change to a digital workflow. Laura assured me my fears were overblown and because of her patience and exceptional training abilities it h...read moreI was dragging my feet before purchasing my first scanner because I was apprehensive of the effort required to change to a digital workflow. Laura assured me my fears were overblown and because of her patience and exceptional training abilities it has been a rewarding and relatively seamless transition to the world of scanning. I never dreamed implementation would have been this easy and its attributed to Laura's skillful training ability. The scanner is wonderful and powerful, but we would have never been able to unlock its potential without her assistance.read less - 5/07/2021
Angelique Freking
I recently purchased the Medit i500 and am in love. I've used all the other scanners in my career, but this is my favorite hands down. I had a very easy, great purchasing experience and would happily refer anyone to this company and this particular s...read moreI recently purchased the Medit i500 and am in love. I've used all the other scanners in my career, but this is my favorite hands down. I had a very easy, great purchasing experience and would happily refer anyone to this company and this particular scanner.read less - 6/19/2020
Robert Loughlin
I Love it !!! I needed to replace my Omnicam because the computer hardware was old and not able to keep up with the software upgrades. The computer upgrade costs from Sirona were cost-prohibitive (another reason why the Medit is so good) and I wasn...read moreI Love it !!! I needed to replace my Omnicam because the computer hardware was old and not able to keep up with the software upgrades. The computer upgrade costs from Sirona were cost-prohibitive (another reason why the Medit is so good) and I wasn't about to make the same mistake twice and replace it with another system from Sirona. I was a bit unsure about making a big switch but after speaking with Nick Statly at Cad-Ray, he eliminated all of my reservations and I ordered it. I've used it for the past week and love it. Setting it up and getting it running was simple. I would not describe this as a do it yourself process, it's much easier. If you can make a cup of coffee you can set the scanner up and start making excellent scans. All one needs to do is watch the very well laid out and easy to follow videos and save a lot of money. The image quality and ease of use hands down beats the Omnicam. Also during the current pandemic, I really feel better about being able to cold sterlize the tips vs the omnicam's just "wiping down." I almost hope my desktop scanner craps out so I can get the Medit desktop. I'm glad I listened to you Nick!!!read less - 6/04/2020
Armen created series of these very helpful videos. They helped us tremendously in breaking into the new scanner we purchased. No matter you just got into digital dentistry or you are quite experienced with different fields of data acquiring or treatm...read moreArmen created series of these very helpful videos. They helped us tremendously in breaking into the new scanner we purchased. No matter you just got into digital dentistry or you are quite experienced with different fields of data acquiring or treatment planning, you will find those being tremendous help.read less - 5/24/2020
I cannot say enough good things about Cad-Ray and the people involved with this organization. I have purchased equipment over the past few years from them and always been amazed at the non-pushy before the sale help and the after the sale support. ...read moreI cannot say enough good things about Cad-Ray and the people involved with this organization. I have purchased equipment over the past few years from them and always been amazed at the non-pushy before the sale help and the after the sale support. I have been deciding for the last 2 years to make a big purchase of a mill and sintering furnace and Jon has never made me feel like I was bothering him and never pushed me just to try to get a sale. It really is different from other sales experiences I've had with other companies/sales people.Jesse came out and installed and provided training for our new mill and sintering furnace. He went above and beyond what I was expecting to make sure myself and my team knew how everything works during the training. He has also been great with questions we have had since the installation. I just cannot say enough good things about my experience all around and will definitely be a Cad-Ray customer for many years to come. Thank you Cad-Ray!read less - 6/15/2022
Laveen Smiles
CAD-Ray has the best customer service and support that you will ever receive from any dental company anywhere. I had an issue with a sintering oven I purchased from them. I needed immediate assistance, because I was in the middle of a case. The perso...read moreCAD-Ray has the best customer service and support that you will ever receive from any dental company anywhere. I had an issue with a sintering oven I purchased from them. I needed immediate assistance, because I was in the middle of a case. The person at CAD-RAY who had the knowledge to help me had just gotten into a car accident and was at the ER. Now most companies and people would have said “Sorry, we can’t help right now due to extenuating circumstances.” Not CAD-RAY! That person called me from the ER, in the middle of his personal problems, and gave me the needed information to solve my problem. Exceptional customer service and support is what you will get from CAD-RAY, and it won’t be for a limited time after your purchase. You won’t go wrong with a purchase from CAD-RAY.read less - 1/29/2023
Steve Blank
I bought the Medit i500 and self installed to save $$$. The web site provided great step by step instructions. The Facebook group filled in the gaps. The software has been continuously upgraded and works great for scanning and tracking cases sent and...read moreI bought the Medit i500 and self installed to save $$$. The web site provided great step by step instructions. The Facebook group filled in the gaps. The software has been continuously upgraded and works great for scanning and tracking cases sent and received. My tip for scanning single crowns: While waiting for anesthesia, Scan the upper and lower quadrants and record the bite. Then i delete the tooth to be scanned. That saves time later after tooth preparation. At that time, switch to HD and scan the prep, done!read less - 6/16/2020
STAR DENTAL CLINIC
This has changed my way of doing things forever. I can’t live without my Medit scanner. I promote it to all my friends like crazy. Support with Cad ray is awesome. They return calls within seconds. The price for scanner is ridiculously good and the ...read moreThis has changed my way of doing things forever. I can’t live without my Medit scanner. I promote it to all my friends like crazy. Support with Cad ray is awesome. They return calls within seconds. The price for scanner is ridiculously good and the quality of images is amazing. Their website has soo many educational videos. It doesn’t end. I love the ability to mobilize it from one off to another until I buy a second one. I’m can’t wait u til I have the time to learn all the other cool technology cad ray has. It’s amazing.read less - 7/24/2020
Nisarg Parikh
Absolutely a phenomenal company. Everyone you engage with is extremely knowledgeable and helpful.I’m sure they get the same questions day in, day out but they are happy to help you without being condescending. The entire team has been helpful through...read moreAbsolutely a phenomenal company. Everyone you engage with is extremely knowledgeable and helpful.I’m sure they get the same questions day in, day out but they are happy to help you without being condescending. The entire team has been helpful through phone calls, the Cad-Ray FB group, and recorded webinars. Jonathan helped me get a great deal, Laura was awesome on the webinar, Damien is always answering questions on FB, and Armen had a great in-person presentation in Dallas. 100% recommend.read less - 4/22/2022
Mark Sperling
Got a great deal in the medit i700 and the training was top notch. I had about 3 one hour sessions with Ryan at cadray and he was clear, concise and knowledgeable in both the software and hardware components of the computer/scanner and the detailed a...read moreGot a great deal in the medit i700 and the training was top notch. I had about 3 one hour sessions with Ryan at cadray and he was clear, concise and knowledgeable in both the software and hardware components of the computer/scanner and the detailed aspects of the dentistry itself. Got a direct line going forward and would recommend cad ray to anyoneread less - 8/17/2022
Charlyn Quiec
Fast response. Customer service eager to help and very friendly. :) - 3/21/2023
Mayoor Patel
Kaila is awesome with training and her customer service skills. Enjoy learning from her... Product (scanner) so far loving it. - 12/02/2021
Lake Shore Dental of Tempe
Absolutely the best customer service I have ever seen. I couldn't be happier with the service received. I won't be going anywhere else!! Thank you again. - 2/01/2022
Anthony Vu
If you are looking to buy a Medit, you shouldn't look anywhere else to buy it. My Medit i700 was having issues on a Friday and I was able to get Heather from Cad-Ray to troubleshoot the issue. She remoted into my computer to try and troubleshoot the ...read moreIf you are looking to buy a Medit, you shouldn't look anywhere else to buy it. My Medit i700 was having issues on a Friday and I was able to get Heather from Cad-Ray to troubleshoot the issue. She remoted into my computer to try and troubleshoot the issue and helped with getting Medit on board as well. Once it was confirmed it was a hardware issue, I got sent a BRAND NEW Medit i700 OVERNIGHT.Can you believe that? Service and warranty that Cad-Ray offers is really TOP NOTCH.Highly Recommend Cad-Ray for all things MEDIT. Thank you Heather from Cad-Ray for all your help!!!read less - 2/02/2022
Nolan Andrews
They all go absolutely above and beyond in all aspects. Whether it's tech support, products, CE, everything. Everyone I have dealt with has been wonderful. Love these guys! - 6/19/2020
Dr Grace Simco
I bought I500 scanner two years ago. The scanner is great and the service is excellent. I have contacted Heather Gramley and Andy Nova about the updates of my scanner recently. They are absolutely amazing people. They go above and beyond. They repres...read moreI bought I500 scanner two years ago. The scanner is great and the service is excellent. I have contacted Heather Gramley and Andy Nova about the updates of my scanner recently. They are absolutely amazing people. They go above and beyond. They represent the company very well.read less - 7/05/2022
Great service even if you own a Primescan. Company is built on customer service. Thanks for the help guys…. - 1/05/2022
Asi Cohen
Armen Mirzayan's knowledge base sets CAD-RAY.COM apart from all other digital dental-equipment dealers. Not content with linking manufacturer support content, Armen's team provide instant feedback to any equipment queries, in-depth video tutorials, a...read moreArmen Mirzayan's knowledge base sets CAD-RAY.COM apart from all other digital dental-equipment dealers. Not content with linking manufacturer support content, Armen's team provide instant feedback to any equipment queries, in-depth video tutorials, and regular product testing, streamlining, and pushing the boundaries of their products - be it software, hardware, or connectivity between various brands. I highly recommend this team if you want to fully utilise your equipment and have the backup needed going forward!read less - 11/05/2019
Great ongoing support and customer assistance. Been working with Frank for years, even before cad ray. Always there for any help i ever need. Cad ray support is like no other. - 1/26/2023
lucas kim
Ordered some scanner parts. Laura was super helpful and replied very quickly. Great customer service! - 6/02/2022
Laura
Very helpful and attentive when setting up my new Medit scanner. Seamless process from start to finish - 10/28/2024
Kenneth Gould
A most helpful, detailed, easy to follow, personal primer via Zoom on integrating the i700 scanner into our practice. Well done! Thank you Kaila! - 5/03/2022
Russell Schafer
Overall great company to work with. They sell wondeful products and give stellar service for a much lower price than any of the supply houses. I can't recommend them enough. - 8/19/2022
Stephen S
Choosing an digital intraoral scanner these days can be quite a daunting task. When I reached out to CAD-Ray, as was recommended by many colleagues, I was connected to Frank DeLuca, and he made my decision-making process very simple. Upon receiving...read moreChoosing an digital intraoral scanner these days can be quite a daunting task. When I reached out to CAD-Ray, as was recommended by many colleagues, I was connected to Frank DeLuca, and he made my decision-making process very simple. Upon receiving my 3shape Trios 4 scanner, Frank and the entire tech support team/customer service were very helpful every step of the way. Frank makes himself available when he can in order to address all of the questions I have regarding the digital workflow. I highly recommend CAD-Ray. It will make your transition to digital scanning a positive experience.read less - 1/24/2023
This case shows the amount of control one can have over the fit of a restoration. The upper right first molar was imaged with the Medit i500 and then imported into exocad design software. Once the margins are marked, the user can then define parameters that affect the fit of the restoration.
The diameter of the drill can be taken into consideration; in the design, 1.0 mm was chosen, but ultimately, we used the 0.6 mm bur to mill the intaglio of the emax restoration. The cement gap can be controlled as can the distance from the margin where it takes effect. The minimum thickness parameter also reinforces the material at the margins which will reduce the chances of chipping and ditching at deep chamfer margins. All of this translates into well fitting restorations with little space needed for the resin. That ultimately translates to easier clean up.
The case was milled using a few different materials and at varying speeds to see how thin the margins could be handled and how much detail the 0.6 mm burr can carve into emax and the glass ceramic material
At any given time, we are milling restorations with 3 or 4 milling machines. Recently, we designed a restoration with the Medit i500 scanner, designed in exocad, and milled with a chairside mcxl cerec milling machine. Here are the steps we took to do this:
You may have to install some .net framework files from Microsoft. It’s generally an automated installation
Once installed, make sure to have your milling machine turned on and connected. A lot of the functionality is closed if your machine is not on and connected to the PC with the software.
We had to follow certain steps in sequence to get this to work. We had to activate the license in a pre-installed CEREC software and then move that thumbdrive to the machine where the inlab CAM was going to be installed
You can contact Mr. Milos Gedosev who runs DentalCADCAM in Germany and has earned a great reputation over two decades if you have any questions.
In this particular case, we demonstrate an emax restoration fabricated with the Z4 milling machine by VHF. In the first video, you can see how the case was set up initially within the software. You will notice how we image the preop, image the opposing and can even image the bite out of sequence, all while the patient is being anesthetized.
Once the preparation is captured, we place the margins and design a crown in exocad. The emax is milled, tried in, and them placed in the oven for crystallization. It is then delivered to the patient. Note how the decay at the contacts of the adjacent teeth was drilled out and restored, while the crown was milling / crystalizing. An immediate post op x-ray was taken to make sure there was no resin left behin
The following case demonstrates how a symptomatic cracked tooth was treated with an emax restoration that was fabricated / seated during the same appointment as it was prepared. The patient had a heavy gag reflex and the preparation and access were difficult. The medit i500 was utilized and the restoration was designed with CAD-Ray’s design software, powered by exocad, and then milled with the Z4 milling machine by VHF
In this pre-op of video, trans-illumination was utilized to highlight the lack of light propagation at the crack line. Moreover, the patient was percussion sensitive on the lingual cusps for over 5 days where he initially developed symptoms
The Medit i500 software was launched while the patient was anesthetized. The appropriate job definition was defined where we identified that a pre-op scan would be taken. We also identified the spacer parameters and the marked the opposing dentition. All of these items define the image catalog that will be launched when we capture the optical impression (there will be a preparation model, a pre-op model, the opposing, and minimally one bite registration)
While anesthetic was taking affect, salt on the tongue was used to suppress the gag reflex, and the opposing arch was imaged. Then the lower arch was scanned and the bite was captured. The software then was set to the mandibular arch where the tooth in question was cropped out of the equation.
A great benefit to this approach is that you can analyze if you have taken the bite registration correctly before you even image the preparation. Sine the medit i500 can capture color, you can can the patient bite down on articulating paper and pick up the color renderings while imaging. You can then compare the digital occlusal stamps to the ones left behind by articulating paper. This is a great way to gauge if you or the patient has introduced errors in the capturing the correct occlusal relationship between the upper arch and the lower arch
Since the patient was very sensitive while taking impressions of the tongue, the model of the preparation was built in multiple segments and steps. With the medit i500, the initial part of the preparation was imaged, certain areas were cropped out, then the tip of the camera was used to displace the tongue so the lingual margins could be captured. The image itself was capture in the local HD mode. The attached video demonstrates how areas were protected with the software so that we did not inadvertently introduce errors to areas that already had accurate data captured
Once the image was captured, it was processed and directly launched into CAD software. the pre-existing condition was replicated in the design of the crown and minor adjustments were made to its morphology while taking the opposing dentition into consideration
Once the restoration was designed it was automatically transmitted to the milling machine for fabrication. After it was milled, the restoration was checked for fit and contacts while in its blue stage and then crystalized in an oven. Once cooled it was seated with resin cement.
The Meditlink software has a Work File List that is maintained after you have finished your design. It hold the arches, the occlusion, the restoration stil file and the dentalCAD file that you can relaunch to either continue with a previous design or launch a whole new design
The following two videos showcase a demonstration by VHF at the Greater New York Meeting in 2018. The software from VHF comes with a DentalCAM part and a DentalCNC app. You can nest your restoration in exocad and integrate with the milling machine, or you can nest and mill directly with the VHF software.
The VHF Z4 milling machine comes with an on-board computer. This video shows how we have remote desktop ed into the Z4 to launch the software for nesting and milling.
The biggest advantage of nesting with VHF and milling is that they happen simultaneously. If you nest in exocad, the math has to be done in that software and then transferred to the milling machine, but if you do it all in VHF, the milling process starts before the nesting algorithm is finished.
It i sometimes confusing to some doctors when looking at bitewings shot at specific angles that make the margin look like it has filled in with resin, or the the margin is “raised” with composite material. When looking at a sloping margin, where you have a deep chamfer or finish line, instead of a shoulder margin, when you take a bitewing immediate post-op X-ray, the flow of the margin line is superimposed on itself due to the two dimensional image.
Clinically, if you look at the margin design, you will appreciate the anatomy of the prep and how that can lead to this effect.
This is a lesson in chairside efficiency for all CAD/CAM users. Traditionally, you would be forced to prep two teeth and impress them both at same time, but with digital dentistry, you can break the case up and do it in segments, as if they are two separate patients involved.
In this particular case, the restorations were designed, milled, and seated in a single appointment. To speed things along, only the second premolar was addressed; it was prepared, imaged, designed and milled. While milling, the second molar was prepared.
After the tryin, they were chrystalized and seated at the same time. Leveraging preparation time with mill time of multiple units can greatly increase efficiency at chairside. See the following videos to pick up on all the details of the case.
CAD-Ray Distribution LLC has a training facility located in downtown Los Angeles that also operates as a full service dental practice. We house and operate imaging machines for digital impression, we can take CT images on patients, and we can fabricate restorations in house.
We also have a close working relationship with Burbank Dental Lab which houses a variety of milling, printing, and fabricating machines.
Our programs are designated for CE credit by CAD-Ray Inc.
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